Privacy Policy

This Privacy Policy explains how Sorveliq (we, us, our) collects, uses, discloses, and safeguards personal information in connection with our Australian web design and related services. We handle information in a manner consistent with the Privacy Act 1988 (Cth) and applicable Australian privacy principles. By engaging our services or interacting with our website, you acknowledge that you have read this Policy.

Information we collect. We may collect details you provide directly to us, including your name, contact information, business role, project brief, and files you choose to share. We also collect technical information through analytics tools, such as device type, browser, approximate location, pages viewed, and referral sources. These insights help us understand interest in our services and improve usability. Where reasonably practical, we de‑identify analytics data.

How we use information. We use personal information to respond to enquiries, prepare proposals, deliver projects, manage billing, and provide support. We may also use information to improve site performance, enhance security, and develop new features. With your permission, we can send updates or invitations to research sessions. You can opt out of non-essential communications at any time using the unsubscribe or reply instructions provided.

Sharing and disclosure. We do not sell personal information. We may share limited information with service providers who assist our operations (for example, hosting, backup, security, analytics, or payment processing). These providers are engaged under terms requiring appropriate confidentiality and data protection. We may disclose information where required by law, in response to valid legal requests, or to protect our rights, users, or the public.

Data storage and security. We apply reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. Despite these measures, *** method of transmission or storage is entirely risk‑free. Where a notifiable data breach is suspected, we will assess promptly and act in line with Australian requirements.

Access and correction. You may request access to personal information we hold about you and ask for corrections where the information is inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable timeframe and may request verification to protect your privacy. If we decline a request as permitted by law, we will provide reasons where appropriate.

Cookies and analytics. Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve features. You can manage cookies through your browser settings. Some functions may operate with reduced convenience if cookies are restricted. Our analytics partners provide aggregated insights; we do not attempt to identify individuals from analytics data.

International handling. Some service providers may process data in other jurisdictions. Where this occurs, we take steps to ensure that personal information is protected in accordance with standards comparable to those required in Australia and that transfers are supported by appropriate safeguards.

Third‑party links. Our website may include links to resources that we believe are useful. Those sites operate under their own policies, and we are not responsible for their practices. We encourage you to review any relevant notices presented by those providers.

Retention. We retain personal information for as long as is reasonably necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. When information is *** longer needed, we take reasonable steps to delete or de‑identify it.

Updates to this Policy. We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our services. The “Last updated” date at the top indicates the most recent revision. Material changes will be highlighted on this page.

Contact. To make a privacy request or ask a question, please contact Sorveliq at Sorveliq@outlook.com or by phone at +61473259108. Postal enquiries can be addressed to Sorveliq, 12A Oxford Street, Paddington NSW 2021, Australia.